Terms and Conditions of Sale

Article 1: Scope of application

The general terms and conditions of sale detailed below (hereinafter referred to as the "General Terms and Conditions"), govern the contractual relationship between any user of the site PRISM-SURFBOARDS.COM website and (hereinafter referred to as a "User" or "You") and the company FRANCE OUEST COMPOSITES SARL with a capital of 3000€ euros, whose head office is located at 19 Avenue Guillemet 44000 NANTES and registered in the Nantes Trade and Companies Register under the number RCS 790 586 903, Intra-Community VAT number FR44790586903, (hereinafter referred to as "PRISM SURFBOARDS") holder of the WWW.PRISM-SURFBOARDS.COM site. These general terms and conditions of sale are the only ones applicable and replace all other conditions, except prior, express and written derogation. PRISM-SURFBOARDS.COM may be required from time to time to modify some of the provisions of its general terms and conditions (of sale, of delivery and of guarantee), so it is necessary that they be reread before each visit to the WWW.PRISM-SURFBOARDS.COM site (hereinafter referred to as the "Site"). We consider that by validating your order and/or your purchase, you accept without reserve our general conditions of sale after having read them. By accessing the Site, you agree to abide by the General Terms and Conditions as well as the Terms of Use contained therein.

Article 2 - Contract - Steps for concluding the contract.

After placing your order, We will send you an email confirming the elements of your order.
This email constitutes our acceptance of your order and thus forms the contract of sale between Us and You.

Article 3 - Order validation

We inform you that a delay of 24 hours is possible for the delivery of your order. Additional information may be requested, even required to validate your purchase. Therefore, and in order to avoid any delay, thank you to enter during your order: an email address, a phone number (workplace or home) to reach you at any time during the day.

Article 4 - Prices

The sale prices indicated on the Site are in euros and include all taxes but exclude delivery costs. Any delivery costs are payable by the User and are invoiced at the end of the order in addition to the products selected. We reserve the right to modify our prices at any time but we commit ourselves to apply the current prices which will have been indicated on the Site at the time of your order.

Article 5 - Availability of products

The times mentioned on the preparation of your item(s) correspond to the processing time of your order (excluding shipping time) after validation of the latter and after you have received an email indicating that your order is being processed. You will note that we will honor your order within the limits of our available stocks. In the event that during the "processing" of your order one of the products ordered is not available in our stocks presented on the site, we undertake to contact you by email or telephone within 30 days from the date of your order to inform you and to indicate the time frame in which this product could, if necessary, be delivered to you.
In no case, a delay in delivery or processing of your order will result in the cancellation of the order. The articles and products benefiting from a special discount (discount, promotion, special offer, sale...) are according to the available stocks.

They can in no case be combined with any special operation that gives the right to a reduction, except for the or the credit code that you benefit.
If an article benefiting from a special discount (discount, promotion, special offer, sale...) was no longer available, we undertake to offer you an article or product also benefiting from a special discount (discount, promotion, special offer, sale...) corresponding to the amount of your purchase in exchange, or to credit your account with a credit note for the amount of your order or to refund your order.

Article 6 - Product information

The photographs illustrating the products (presented on the site), are not part of the contractual field and do not give rise to any commitment on the part of PRISM SURFBOARDS on the data sheets and descriptions of products from our partners or suppliers. PRISM SURFBOARDS cannot be held responsible for the validity of their content.

Article 7 - Payment

The payment of your order can be made by credit card (CB, Visa or Mastercard) or by Paypal.
For the payment by credit card, the debit is made the day of your order on the condition of having obtained the authorization of debit of your account with the competent payment centers, otherwise your order could not be taken into account. In this case, the online payment by credit card is made via the security system "CYBERPLUS PAYMENT" which allows the encryption of your bank details during their transmission on the network.

In case of cancellation of order due to an error of your share (error of product) implying a refunding, this last one will be able to be done by bank check or cancellation of your transaction via our bank or in the form of having on another order (deduction made of the expenses engaged).

Article 8 - Guarantees and after-sales service ("SAV")

For the first year, your article benefits from a manufacturer's warranty on parts and labor. To benefit from it, you must contact directly the after-sales service of PRISM-SURFBOARDS. Whatever the problem concerning your item, you must imperatively join with the material a copy of the invoice. The warranty does not apply to the repair of damages resulting from an external cause (e.g. accident, shock), from a use not in conformity with the specifications of the material, from the use of products harmful to the good conservation of the board, from a commercial or collective use, from the use of unsuitable accessories. The warranty does not cover transportation costs.

Article 9 - Evidence Agreement

The Customer acknowledges the admissibility as evidence of computer recordings, computer statements and listings and other electronic media, in particular in the context of any dispute arising from a breach of this Agreement by one of the Parties.

Article 10 - Delivery

Please refer to the general terms of delivery

Article 11 - Liability

PRISM SURFBOARDS shall not be held responsible for the non-performance of the contract concluded in case of force majeure, disruption or total or partial strike, in particular of the postal services and means of transport or communications, flood, fire, or war. PRISM-SURFBOARDS.COM is not liable for any indirect damage, operating loss, loss of profit, loss of chance, damage or expenses that may arise from the purchase of any product presented on the Site.

PRISM-SURFBOARDS.COM shall not be held responsible for the consequences resulting from the misuse of the products sold on its Site.
Hypertext links may refer to other sites than the Site. PRISM-SURFBOARDS.COM is not responsible in case the content of these sites would contravene the legal and regulatory provisions in force. The responsibility of PRISM-SURFBOARDS.COM will be, in any case, limited to the amount of the order.

Article 12 - Right of withdrawal - Satisfied or refunded

The Buyer has a period of fourteen (14) days, from the day of delivery of the order, to exercise his right of withdrawal without having to justify his reasons or pay penalties, except for the return costs which are at his expense.

The product(s) must be returned in accordance with the conditions set out in the delivery and return policy of these GTC.

The Seller undertakes to reimburse the Buyer for all sums paid. The refund will be made to the credit card account debited at the time of the order, within a maximum of fourteen (14) days after the exercise of the right of withdrawal by the Buyer, subject to compliance with the conditions mentioned above

Article 13 - Privacy

The information you provide is essential for the processing and delivery of orders, the establishment of invoices and contracts of guarantee, their absence will result in the cancellation of your order. By registering on the Site, you agree to provide us with true and sincere information about yourself. The communication of false information is contrary to the present general conditions as well as to the conditions of use appearing on the Site.

In accordance with the law "Informatique et Libertés", the processing of your information has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). PRISM-SURFBOARDS.COM is authorized to collect, process and use information about you. These data are subject to computer processing.

You have a permanent right of access and rectification on all the data concerning you, in accordance with the European texts and the national laws in force (article 34 of the law of January 6, 1978). You can at any time make a request to PRISM-SURFBOARDS.COM in order to know what information it has on you. You can at any time and on request modify these data.

PRISM SURFBOARDS is the only holder of the information concerning you. Only PRISM-SURFBOARDS.COM and its contractual partners can send you information within the framework of specific and punctual promotional operations. These partners are specially chosen by PRISM-SURFBOARDS.COM and are recognized for the quality of their products and services.

Article 14 - Disputes

The present contract is subject to French law. Any dispute, regardless of the place of delivery, which may arise from the interpretation or execution of these Terms and Conditions shall be submitted to the competent courts of the jurisdiction of the Court of Appeal of Nantes.

In case of a dispute with Alma, you have the possibility of calling upon the AFEPAME consumer mediator

Article 15 - Consumer Notices

All reviews submitted by PRISM-SURFBOARDS.COM Users are read and checked before being put online. Only reviews concerning products will be accepted and consequently visible on the site. The consumer reviews are therefore only about the items.