Basket

Your basket is empty.

Terms & Conditions

Article 1: Scope of application

Les conditions générales de vente détaillées ci-dessous (ci- après désignées les ” Conditions Générales “), régissent les relations contractuelles entre tout utilisateur du site PRISM-SURFBOARDS.COM et (ci-après désigné un “Utilisateur” ou “Vous”) et la société Prism Surfboards au capital de 3000€ euros, dont le siège est situé au Bâtiment C, L’Endruère 44480 Les Sorinières et immatriculée au registre du commerce et des sociétés de Nantes sous le numéro RCS 790 586 903, N° de TVA intracommunautaire FR44790586903, (Ci-après désignée “PRISM SURFBOARDS”) détenteur du site WWW.PRISM-SURFBOARDS.COM. Ces conditions générales de vente sont les seules applicables et remplacent toutes autres conditions, sauf dérogation préalable, expresse et écrite. PRISM-SURFBOARDS.COM peut être ponctuellement amené à modifier certaines des dispositions de ses conditions générales (de vente, de livraison et de garantie), aussi il est nécessaire que celles-ci soient relues avant chaque visite du site WWW.PRISM-SURFBOARDS.COM (ci-après désigné le ” Site “). Nous considérons qu’en validant votre commande et/ou votre achat, vous acceptez sans réserve nos conditions générales de vente après les avoir lues. En accédant au Site, vous vous engagez à respecter les Conditions Générales ainsi que les Conditions d’Utilisation y figurant.

Article 2 - Contract - Contract conclusion stages.

After placing your order, We will send you an e-mail confirming the elements of your order.
This e-mail constitutes our acceptance of your order and thus forms the sales contract between Us and You.

Article 3 - Order validation

Please note that delivery of your order may be delayed by up to 24 hours, and that additional information may be requested or even required in order to validate your purchase. In order to avoid any delay, please enter the following information when placing your order: an e-mail address, and a telephone number (home or work) where you can be reached at any time during the day.

Article 4 - Prices

The sales prices indicated on the Site are in euros and include all taxes, but exclude delivery costs. Any delivery charges are payable by the User and are invoiced at the end of the order in addition to the products selected. We reserve the right to modify our prices at any time, but we undertake to apply the current prices indicated on the Site at the time of your order.

Article 5 - Product availability

The times mentioned for the preparation of your item(s) correspond to the processing times of your order (excluding shipping time) after validation of your order and after you have received an e-mail indicating that your order is being processed. Please note that we will honour your order while stocks last. In the event that, during the "processing" of your order, one of the products ordered is not available in the stocks shown on the site, we undertake to contact you by e-mail or by telephone within 30 days of the date of your order in order to inform you of this and to indicate how soon this product could, if necessary, be delivered to you.
Under no circumstances may a delay in delivery or in the processing of your order give rise to the cancellation of the order. Items and products benefiting from a special discount (discount, promotion, special offer, sale...) are subject to stock availability.


Under no circumstances may they be combined with any other special offer entitling you to a discount, with the exception of those or the credit code from which you are benefiting.
If an article benefiting from a special discount (discount, promotion, special offer, sale...) is no longer available, we undertake to offer you an article or product also benefiting from a special discount (discount, promotion, special offer, sale...) corresponding to the amount of your purchase in exchange, or to credit your account with a credit note for the amount of your order or to refund your order.

Article 6 - Product information

The photographs illustrating the products (presented on the site), do not enter into the contractual field and would not know how to give place to some engagement on behalf of PRISM SURFBOARDS on the data sheets and the descriptions of the products coming from our partners or suppliers. PRISM SURFBOARDS cannot be held responsible for the validity of their content.

Article 7 - Payment

Payment for your order may be made by credit card (CB, Visa or Mastercard) or by Paypal.
For payment by credit card, the debit is made on the day of your order, on condition that you have previously obtained authorization to debit your account from the relevant payment centers, failing which your order cannot be taken into account. In this case, online payment by credit card is made via the "CYBERPLUS PAIEMENT" security system, which encrypts your bank details as they are transmitted over the network.

In the event of cancellation of an order due to an error on your part (product error) involving a refund, the latter may be made by bank cheque or cancellation of your transaction via our bank or in the form of a credit note on another order (after deduction of costs incurred).

Article 8 - Warranties and after-sales service ("SAV")

For the first year, your product is covered by a manufacturer's parts and labor warranty. To take advantage of this, please contact PRISM-SURFBOARDS after-sales service directly. Whatever the problem with your item, you must enclose a copy of the invoice with the equipment. The warranty does not apply to the repair of damage resulting from an external cause (e.g. accident, shock), use that does not comply with the equipment's specifications, use of products that are harmful to the preservation of the board, commercial or collective use, or use of unsuitable accessories. The warranty does not cover transport costs.

Article 9 - Agreement on proof

The Customer acknowledges the admissibility as evidence of computer recordings, computer reports and listings and other electronic media, in particular in the context of any dispute arising from a breach of the present contract by one of the Parties.

Article 10 - Delivery

Please refer to the general terms of delivery

Article 11 - Liability

PRISM SURFBOARDS shall not be held liable for non-performance of the contract in the event of force majeure, disruption or total or partial strike, particularly of postal services and means of transport or communications, flood, fire or war. PRISM-SURFBOARDS.COM shall not be held liable for any indirect loss, operating loss, loss of profit, loss of opportunity, damage or expense that may arise from the purchase of any product presented on the Site.

PRISM-SURFBOARDS.COM shall not be held liable for any consequences resulting from the misuse of products sold on its Site.
Hypertext links may lead to sites other than the Site. PRISM-SURFBOARDS.COM declines all responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force. PRISM-SURFBOARDS.COM's liability shall in any event be limited to the amount of the order.

Article 12 - Right of withdrawal - Satisfied or your money back

The Buyer has a period of fourteen (14) days, from the date of delivery of the order, to exercise his right of withdrawal without having to justify his reasons or pay any penalties, with the exception of the cost of return, which is at his expense.

The product(s) must be returned in accordance with the conditions set out in the delivery and return policy of these GTCS.

The Vendor undertakes to reimburse the Purchaser for all sums paid. Reimbursement will be made to the credit card account debited at the time of the order, within a maximum of fourteen (14) days of the Buyer exercising his right of withdrawal, subject to compliance with the above-mentioned conditions.

Article 13 - Privacy

The information you provide is essential for the processing and dispatch of orders, and for the preparation of invoices and warranty contracts. Failure to provide this information will result in the cancellation of your order. By registering on the Site, you agree to provide us with true and accurate information about yourself. The communication of false information is contrary to the present general terms and conditions as well as to the conditions of use appearing on the Site.

In accordance with the French Data Protection Act, the processing of your personal data has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). PRISM-SURFBOARDS.COM is authorized to collect, process and use information concerning you. This data is processed electronically.

You have a permanent right of access and rectification of all data concerning you, in accordance with European texts and national laws in force (article 34 of the law of January 6, 1978).you can at any time make a request to PRISM-SURFBOARDS.COM to find out what information it has on you. You may modify this information at any time upon request.

PRISM SURFBOARDS is the sole owner of your personal information. Only PRISM-SURFBOARDS.COM and its contractual partners may send you information as part of specific, one-off promotional operations. These partners are specially chosen by PRISM-SURFBOARDS.COM and are recognized for the quality of their products and services.

Article 14 - Disputes

The present contract is subject to French law. Any dispute, regardless of the place of delivery, which may arise from the interpretation or execution of these General Conditions shall be submitted to the competent courts of the Nantes Court of Appeal.

In the event of a dispute with Alma, you may appeal to the AFEPAME consumer mediator.

Article 15 - Consumer advice

All reviews submitted by PRISM-SURFBOARDS.COM users are read and checked before being put online. Only reviews concerning products will be accepted and therefore visible on the site. Consumer reviews therefore only concern products.